DELIVERY & RETURNS

DELIVERY

 

UK Standard Shipping (3-5 days via Royal Mail) £5 
UK Express delivery (1-3 days via DHL Express ) £10
Europe (Delivery time varies by country
Taxes and duties not included sent via DHL Express)
£15
USA & everywhere else (Delivery time varies by country. Taxes and duties not included sent via DHL Express) £20


We will hand pick and pack your Frame Chain. Standard delivery is normally 3 - 5 days. We will dispatch your chain with love via Royal Mail recorded delivery or DHL. If you would like your chain quicker then drop us an email info@framechain.co.uk and we will see what we can do for you.

 

REFUND & EXCHANGE POLICY 

The returns process is super simple. 

You will need to return the chains to us within 30 days of the date of the order dispatch confirmation email in the condition it was sold; unworn, undamaged and with the original packaging.

For UK returns please use this link to create your free returns label. https://www.royalmail.com/track-my-return/create/2252
Don't forget to add your order number to the package and note if you want a refund or exchange. 

For EU & rest of world please find returns paperwork added in your parcel. 
Don't forget to add your order number to the package and note if you want a refund or exchange. 

Once your return has been received the team will check over the product and process your request for refund or exchange. Your refund will be issued within 14 days to the payment method used in your original purchase and you will receive an email notification. 

Sale items are sold as seen. No returns.

If you need help with anything else of have lost your paperwork please email us on info@framechain.co.uk

 

FAULTY ITEMS

We've spent a long time getting our manufacturing process just right, but if for some reason your chains don’t arrive perfectly drop us a note to info@framechain.co.uk and we will make sure to get it all straightened out.

Each chain comes with 12 months warranty where we will fix or replace the chain free of charge. Please be aware that all of our pieces are gold plated and treated with a sealant to make them as durable as possible. However they are costume jewellery so skin, perfumes, moisturisers etc. react differently to gold plating. 

After 12 months we will repair if we can but a small charge will occur.

Our main goal is to always make sure you leave feeling the love for Frame Chain.